At accentric.io, we specialise in customer retention strategies that strengthen loyalty, reduce churn, and drive revenue growth.
Businesses across industries face challenges with customer attrition, and our mission is to help them turn retention into a competitive advantage.
With over 20 years of experience in Customer Success, Professional Services, and Enterprise SaaS, we have worked with leading global brands, managing day-to-day account operations, implementing retention programs, and successfully recovering millions in churned revenue.
What We Do
We specialise in all aspects of customer experience and success, with particular emphasis on the following key areas:
- Churn Management – Identifying and addressing risk factors before customers leave.
- Revenue Growth Strategies – Optimising Net Revenue Retention (NRR) and Gross Revenue Retention (GRR).
- Customer Success Team Coaching – Upskilling teams to improve engagement and retention.
- Strategy Implementation – Developing adoption and expansion plans that drive long-term success.
- Operational Improvement – Streamlining processes to enhance efficiency in customer retention.
- Enablement Training – Equipping teams with the right tools and knowledge for success.
We understand that acquiring new customers is costly, and losing them can be detrimental to long-term growth. That is why our approach is data-driven, actionable, and tailored to each business’s unique challenges, ensuring customers do not just stay but become long-term advocates.
Meet the Founder
Ashly Emmanuel – Founder and Customer Retention Specialist at accentric.io, brings over two decades of IT industry experience and senior leadership in Customer Success and Professional Services, working with enterprise clients across financial services, telecommunications, government, and retail industries.
With extensive experience leading customer success teams, retention programs, and revenue growth strategies, Ashly has built and implemented high-impact retention strategies that drive measurable results.
At accentric.io, we believe that retention is the foundation of growth, and we help businesses build the strategies, teams, and processes that make it happen.